Passport Assistance & FAQ
Passport assistance by platform and region for Northern Trust clients.
Private Passport® and Wealth Passport |
|
| U.S | 888-635-5350 Available 24/7 |
| Outside of U.S | 888-635-5350 Available 24/7 312-557-5900 Available M-F: 7am-9pm CT; Sat-Sun: 7am-3:30pm CT |
Institutional Passport |
|
| North America | 1-800-727-7435 Available 24/7 |
| Europe, Middle East, Africa | 44(0) 207-982-3977 Available 24/7 |
| Asia Pacific | 1-312-630-0667 Available 24/7 |
| Australia | 1-800-785-624 |
Passport |
|
North America |
1-800-727-7435 |
Europe, Middle East, Africa |
44(0) 207-982-3977 |
Asia Pacific |
1-312-630-0667 |
Australia |
1800 785 624 |
Hong Kong |
800 903 793 |
Japan |
00531 650 562 |
Malaysia |
1800 806 650 |
New Zealand |
0800 880 221 |
North China |
10 800 650 0638 |
South China |
10 800 265 2611 |
Phillipines |
1800 1651 0754 |
Singapore |
800 181 1119 |
| Contact by Email | Email the Help Center at Passhelp@ntrs.com. Available 24 hours a day, 7 days a week. |
Treasury Passport |
|
| Contact Web Servicing Support |
312-444-7783 1-866-598-3068 (toll free in North America only) Available M-F: 7:30am-6pm CT. |
Benefit Payment Passport for Retirees |
|
Enrollment Questions and Password Reset Requests |
312-444-7783 1-866-598-3068 |
Benefit Payment Passport for Clients |
|
| Enrollment Questions | 1-888-259-6835 (toll free in the U.S. only) M-F 7:30 AM - 6:00 PM CT |
| General Questions | 1-866-252-5395 M-F 7:00 AM - 6:00 PM CT |
| Password Reset Requests | 1-800-727-7435 (toll free in the U.S. only) Available 24 hours a day, 7 days a week. |